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Client Journey Based On A Case Study Of The Wright Funk Fund

Introduction

The couple, both lower rate taxpayers, had recently inherited money from their parents and decided rather than keep it they would like to use the money to benefit others in their local community.

At the very beginning, the couple knew they wanted to set up some form of long-term charitable fund, but didn’t know what they could actually do, the steps they needed to take or how they could maximise their donations. They started searching by ringing local voluntary sector charities and asking for assistance, but they just couldn’t get the answers, information or expertise they needed to start their fund. After undertaking research themselves into how to contact the people they wanted to help, they began to realise that it would be an enormous task to set up a charitable trust themselves to achieve their aims. They were, however, wary of giving a substantial amount to charities that were not suitable for their purpose.

None of the charities they spoke to could help them target funds locally to their chosen causes or offer them any involvement in deciding where their money would be spent. Finally, a local voluntary organisation suggested they contact County Durham Foundation

When they called us, the couple spoke to our Chief Executive, Gillian Stacey, who explained what we do and how we work with our fund holders and local worthwhile good causes. After this initial conversation, we arranged to meet the couple to discuss how they could proceed.

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